Shipping policy
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Order Processing
All orders are processed within 2–5 business days (excluding weekends and holidays). During product drops or high-volume periods, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
Domestic Shipping (United States)
We ship within the United States using USPS.
Estimated delivery time:
- 3–7 business days after shipment
Shipping rates are calculated at checkout based on your order size and weight.
International Shipping
We currently ship to select international destinations, including Canada, the United Kingdom, and most European countries.
Estimated delivery time:
- 7–21 business days after shipment (may vary depending on destination and customs processing)
International shipping rates vary based on weight and destination and are shown at checkout.
Customs, Duties & Taxes
International orders may be subject to customs fees, import taxes, or VAT charges depending on your country’s regulations.
These fees are not included in our prices and are the responsibility of the customer upon delivery.
We are not responsible for delays caused by customs processing.
Tracking Information
All orders include tracking (unless Letter Mail option is selected).
Please note:
- Domestic shipments include full tracking updates
- Some international shipments may have limited tracking once the package leaves the United States
Lost or Delayed Packages
If your package appears delayed, please allow extra time for transit or customs processing.
If your order is significantly delayed or appears lost, contact us and we will do our best to assist you.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error, contact us immediately and we will try to correct it before shipment.
Contact
If you have any questions about your order or shipping, please contact us at:
eepygirlstudio@gmail.com